Frequently Asked Questions

What is Guardian Citadel?

Guardian Citadel is a self-hosted digital asset exchange and investment platform. You can trade spot markets, hold a multi-asset wallet, and subscribe to investment plans, all on infrastructure the operator controls directly.

How do I create an account?

Select "Get Started" or "Create an account" from any public page. You'll provide an email address and password, then verify your email before signing in for the first time.

How do I verify my identity?

Once signed in, go to the Identity section of your account to submit your verification details. Verification status is reviewed by the platform operator and may unlock additional account capabilities once approved.

How can I deposit funds?

Sign in and go to the Deposit section of your account to see the supported networks and addresses for each asset. Always double-check the network before sending funds.

How do I contact support?

Use the public contact form on the Contact page for general questions — no account required. For account-specific issues, sign in and open a support ticket so our team can look into your account directly.

Where can I read the Terms of Service and Privacy Policy?

Both documents are published in full and linked from the footer of every page, as well as from the Contact and Investment Plans pages.